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For integration, configuration, or production issues, email support@lynq.am.

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Include useful diagnostics

  • Test or live environment
  • Payment Intent ID, webhook event ID, or merchant order ID
  • Approximate time of the issue and your timezone
  • Checkout SDK version
  • Error code, HTTP status, or Dashboard delivery status
  • Browser and application framework when the issue is frontend-specific
  • A redacted description of the expected and observed behaviour
For a production incident, also state whether customers are blocked, whether payment succeeded at the provider, and whether webhook delivery is retrying.
Do not email secret API keys, client secrets, VPOS passwords, Idram secret keys, or webhook signing secrets.

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Before contacting support

  1. Confirm the Payment Intent, keys, payment-method connection, and webhook endpoint use the same environment.
  2. Search Dashboard by Payment Intent or order ID.
  3. Inspect the latest webhook delivery response.
  4. Review Errors and troubleshooting and Monitoring.
If a credential may be exposed, rotate or replace it before sending the report.
Last modified on August 8, 2026